1. Purpose and Scope of Service
This document establishes the Terms and Conditions applicable to the provision of the 'Invisible Collector' service, provided by Invisible Cloud – Research and IT Consulting, Lda. The service consists of offering an automated and out-of-court debt collection platform for the Client.
2. Subscription and Acceptance
By subscribing online or entering into a written contract, the Client declares that they have read, understood, and accepted these Terms and Conditions, which govern the contractual relationship between the parties.
3. Included Services
INVISIBLE CLOUD agrees to provide the Client with the described services according to the selected plan.
4. Financial Conditions
Services are remunerated according to the commissions and fees in force, as described in the Specific Conditions or subscription plan.
5. Obligations of the Parties
Both parties undertake to act in good faith, with diligence and mutual respect in the execution of the agreement.
6. Confidentiality and Data Protection
INVISIBLE CLOUD commits to maintaining confidentiality over all obtained information and to fully comply with applicable data protection laws.
7. Term, Amendments, and Termination
These Terms remain valid from the date of subscription and while the Client keeps the service active.
8. Liability and Limitations
INVISIBLE CLOUD is only liable for direct damages caused by willful misconduct or gross negligence, up to the amount paid by the Client in the twelve months preceding the event.
9. Payment Conditions and Service Suspension
The continuity of the service depends on the timely payment of all due invoices. INVISIBLE CLOUD may suspend the service in case of delay or non-compliance. The SLA is provided on a 'best effort' basis.
10. Legitimate Use and Support
Access to the service is subject to verification of a legitimate professional relationship with the managed entities. If such relationship ends, the user must notify INVISIBLE CLOUD immediately. INVISIBLE CLOUD may suspend or terminate accounts without prior notice in cases of misuse. Support is provided exclusively via email at [email protected] and never includes contact with debtors.
11. Governing Law and Jurisdiction
This contract is governed by Portuguese law. Any disputes shall be submitted to the competent courts of Porto, Portugal.
12. Final Provisions
For all matters not expressly provided for herein, the applicable Portuguese legislation shall prevail. These Terms and Conditions constitute the entire agreement between the parties.
13. Acceptance and Amendments of the General Terms and Conditions
13.1 – The present General Terms and Conditions shall be deemed tacitly accepted by the Client and its Users, in their latest version in force, whenever the Client uses any service provided by IC, including access to the Invisible Collector platform or the use of its APIs.
13.2 – IC may, at any time, update or amend these General Terms and Conditions and undertakes to notify such changes by electronic mail to the addresses associated with the Client’s account(s).
13.3 – Should the Client disagree with the amendments introduced, they must notify IC in writing within a maximum period of ten (10) business days following receipt of the communication. In such case, the contract shall automatically terminate, without penalties, while all obligations arising prior to the termination date shall remain due.
13.4 – Continued use of the services after notification of the amendments shall imply full acceptance of the new General Terms and Conditions by the Client and its Users.
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